Customer Testimonials
Over the weekend I was lucky enough to meet 2 employees that made my car buying experience amazing. Starting off, sales advisor Will Hager curated an environment that made me feel comfortable. He was extremely polite, helpful & patient. Before going on the test drive, he displayed the vehicle as if it were at a car show. Usually sales men throw you the keys and tell you it’s outside. At that moment i knew this was the company i wanted to do business with. While we gathered up the needed documents, he brought me refreshments, gave me a tour of ...
A big "Thank You" for Jason Minard and the staff at Nissan of White Marsh (Apologies if I don't remember every name). Jason was super friendly, professional, and attentive. Thanks again Jason. I appreciate all that was done to make this happen. Cheers!!
They got me approved after 5 others dealers wouldn't.
Great car dealership experience, Will Hager was extremely helpful and made the buying process smooth. Very knowledgeable and friendly sales rep, he spent the extra time to make sure I got the car that I needed and I’m super grateful and happy with my purchase. Would definitely recommend this dealership!
I had a wonderful experience purchasing a car from them. Malik was awesome and the process was easy and straight forward. My vehicle was also priced very well.
All I can say is awesome!!! If you need a car salesman please please go see Derrick O’Banner. He was such an awesome salesman from the moment I spoke to him. I was in and out, signed sealed and delivered!!!!! He definitely delivered
Thanks Myron wills he did a great job he got me in and out very fast and I got the vehicle of my dreams.. he is at Baltimore Rosedale location
After a year and a half of renting I went to Nissan and had the most pleasant experience and they were very detailed and helpful so thankful to Derrick and Jason for getting me in a brand new car 10/10 would recommend!
i swear Derrick O’Banner was the BEST SALESMAN I’VE ever encountered he was patient and the customer service was out of this world he didn’t stop until i got the car i wanted with the payment i wanted i would recommend him and easterns nissan of white marsh to ALL MY FAMILY AND FRIENDS THANKS GUYS
I recently had the pleasure of visiting Eastern Nissan and was thoroughly impressed with their outstanding customer service, especially from salesman William J. Hager. From the moment I walked in, William made the entire car-buying process smooth and hassle-free. He was patient, knowledgeable, and never pushed me into a decision. His professionalism and attentiveness truly made the experience exceptional. What truly set Eastern Nissan apart was the extra care they took with my vehicle. They detailed my car not once, but twice, ensuring it was in pristine condition. This attention to detail and commitment to customer satisfaction made me feel ...
There good service and friendly staff
Absolutely love the customer service and care they model here for my vehicle and as a consumer!
Had my oil changed today for the first time at Easterns Nissan of Whitemarsh, and was very pleased with the entire service team.
An excellent experience, espeically compared to other Nissan dealerships I've tried to buy a used car with. They knew their stuff and gave me the Clean Car Tax Credit right off the top, no hassle.
Just got my 2017 Nissan Leaf serviced by Kurt Roman today. After the tires were rotated, he aligned the car and it feels better than new. So professional, spectacular customer service, and extremely knowledgeable. Kurt and Brad frankly should be managing the servicing arm of this dealership. It is also evident that other team members look up to them and their leadership too. We will definitely be back thanks to the experience provided specifically by Kurt and Brad. They provided me with the data I requested for the alignment, and prioritized our safety by ensuring our car was in great shape.
I’ve received nothing but the most professional and honest service from Bradlee and the mechanics at this location. They’re very attentive, knowledgeable and will ensure that you will get the best deal. I’ve been there 3 times already and will go back if needed without hesitation! Thank you all for everything!
Great experience! Will was very helpful and answered all of my husband and is questions. I had an overall great experience and was in and out fairly quickly! Definitely recommend coming back!
They rectified an issue I had. Theirs this one service guy, nothing but awards on his desk. I see why. Thanks sir !
I had a great experience at Nissan of White Marsh. I was my 1st time there and they had a very friendly staff, and the technician that was assigned to my vehicle keep my informed through the who process. I would definitely continue my car maintenance there.
The salesman Will was very patient with me into picking a car that I like. The service was excellent, thanks everyone at Nissan who help me get my net Rogue
I watched the guy service my car. He was excellent. I thanked him at the window.
The experience was wonderful, very helpful team, walked me though the maintenance process of my vehicle. Was very friendly and I will continue to do my business at this location
Fantastic service experience. Fast, friendly, easy to deal with.
First time here. Great communication and I appreciated the free oil change coupon!
They made my car purchase so smooth. And I got out of there with a brand new baby 👏🏾👏🏾👏🏾
Customer service here in the service department is top notch. I’ve dealt with 3 other local dealers of other makes and this crew really operates at a higher professional level and is actually nice to you. A+
Great service! I had a 10:20a appointment for an oil and filter change. The service was pretty quick about an hour and some change. Walked to Royal Farms got some food and my service was complete. The staff was very friendly and professional and the restrooms were very clean. I was completely satisfied.
Zyan and Aricia are amazing! Zyan was helpful, kind and patient. He took his time and searched for exactly what I wanted. Aricia in financing quickly got me through the paperwork with smile. Amazing salespeople!
Great Customer Service! Was in and out fast !!
Excellent dealership. Very friendly staff and never any pressure to purchase. Highly recommend at least stop by and see for yourself.
Great service. My car was recalls and service were done in the time they said it would take.
Great dealer with professional helpful staff
Thank you Nissan of White Marsh! I’ll see you soon on September 6th!
Aricia Pacheco was outstanding!!!!
From the time I pulled into the bay from the time I picked up my car they was very pleasant. Started cleaning the car right away. Had my car done before I knew it a day ahead of time I would definitely recommend.
We had great service from a team of friendly individuals. Thanks.
Tracy Delgado was incredibly helpful. Very knowledgeable, honest and a pleasure to work with!
I had A great experience at the dealership the salesman was very nice and respectful, and made sure that he can give me the best vehicle. I really appreciate all the hard work from him and also the finance manager.
Great service !! They cleaned my car off in addition to my oil change . I definitely would recommend !!
Always professional and service is fast.
My experience was care free very enjoyable and my salesman Derrick was patient kind and supportive of my needs.
We had the best experience with the entire team at White Marsh Nissan. Will was fantastic and really took care of everything. Highly recommend doing business with them!
Donte was very professional and accommodating!!!
Great service center&and technicians they got me back on the road in one day. Big shout out to jay🙏🏼 thank yall fr
Very satisfied with my purchase, thanks to Will for awesome customer service🙏
My experience today at the Nisson of White Marsh, MD was excellent! Tracey made me feel comfortable and answered all my questions with quick and understandable answers. There was also a sweet man that guided my car into the garage and took my keys! I will be returning for additional services as I discussed today with Tracey! Thank you, Elaine Krus
Our salesman, Emmanuel, was excellent. He educated my teenage son in the car-buying process and helped him buy his first car. I highly recommend Easterns Automotive Group because all the staff were friendly and knowledgeable. A Big Shout Out to Emmanuel for assisting Joshua in getting his new car!!!
Great Experience…Everyone so friendly!!
Tracy was excellent helping me solve my issues
I struggle with pretty high anxiety and I went to a few dealerships and I sat around a lot and did a lot of waiting. I drove some vehicles I didn’t like that were trying to be sold to me and then I went to Nissan of White Marsh. I was greeted with smiles. Will was great. All the managers were awesome. Buying a new vehicle shouldn’t be stressful at all. Hey, They hit it out the park made it super easy for me explained everything. Knew what I wanted. Didn’t try to force me in something ...
I found the SUV I wanted on the website, which provided the full price (tags, taxes, etc.). I went to the dealership and was told by the manager that the website was incorrect. This was on 8/12, on 8/16 the website is still displaying the “incorrect” rate. If the price is listed on the website, it should be honored! I was told there is a “glitch” in the system and they have been working on getting it fixed for days. I Didn’t care much for the sales manager, (he spoke more about his wife than the issue with the website and ...
Very nice staff.
I received exceptional customer service from Mr. Hassan, Prince, Ms. Arecia, and Gerald, who provided a better deal and answered all my questions patiently and professionally.
Will and Jason were outstanding along with the entire team! Everyone was professional, friendly and accommodating! We are pleased with our purchase and whenever we are in need of a replacement we will be back at Eastern Motors White Marsh! Job well done!
Service people were very nice and polite.Service was great and fast.Would recommend them to family and friends.
It was my first time going to get serviced with Nissan. Brad was wonderful help, answered all my questions and gave me the right paper work for future services.
Outstanding experience from salesman to finance director. Great, honest communication
Vehicle was ready when promised, all charges were made clear to me, and the car’s now in tip top shape. Thanks!
I received good service and the service was as done in under two hours.
My experience was good. The staff was friendly. The location was very clean. My tech was honest about my repair and worked until it was completed correctly.
Experience was great highly recommend
Professionalism is top notch,great customer service
I had a great experience at this location. Malik was very knowledgeable and helpful. He guided me all the way through the process with getting a brand new car. Thank you Malik and Nissan of White Marsh!
First time there and staff was amazing!! Brad serviced me and he was very patient, kind, detailed and understanding because I am not a car person at all lol Keep up the great work guys!!
Upon going to Nissan, I had explored what vehicle I wanted. Will Hagger was able to assist me efficiently effectively and as applicable to the purchase of my vehicle. the finance department was impeccable kind generous fourth coming and giving the knowledge to consumer. I would recommend this dealership to everyone.
Very helpful people. Got us a car delivered to look at and made the purchase process pretty seamless.
I had a great experience last week with Tracy Delgado the Service Rep. she went beyond her duties to help me. I will be back thanks to her. She is a great asset to your company. Verna Green
Great service from Brad. Quality work in a timely manner.
Great experience.
They are always taking care of us. Always honest and willing to work with us if there is an issue with our car.
Looking for your next vehicle online? This is the Way! So many things have changed in the past few years in the vehicle shopping process, but the team at Nissan of White Marsh is doing things right. I was shopping for my Frontier for over 5 months, and I was being patient to find the right vehicle at the right price. So many dealerships are quick to throw a number on a car-buying site; you can imagine what happens when you try to ask questions or confirm details- let alone talk price. Brice and the sales team at Nissan of White ...
Tracey was an excellent service technician. She was knowledgeable and helpful every step of the way. She gave details about my service and explained things in a way I could understand. My service was through and prompt.
This dealership is awesome. I worked with Preston and he was there every step of the way. I wasn’t able to go to White Marsh but Preston drove my new car to me so that I didn’t have to make the drive. Paper work was done ahead of time to expedite the purchase. I would recommend Preston 100% for your next purchase.
It was a great experience. Great people very good location salesperson Eric answer all my question that I was concerned about, He was very kind and very professional